Simpay

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See our frequently asked questions for possible answers to your query. Use our secure contact form regarding a charge on your credit card statement.

Simpay service is always available to answer to all types of queries regarding your credit card statement.

These are our frequently asked questions:

1. I do not remember the charge on my bank statement.

We are able to help you with any kinds of concern regarding your credit card statement provided that it has www.simpay.net

2. Can I email my credit card number to www.simpay.net?

For security purposes, we DO NOT suggest you to email your card information, please read below instruction on "How do I use my credit card securely online?"

3. How do I use my credit card securely online?

When shopping online, always use web pages which are trusted and familiar to you. Website is answered by these questions:

a. Do they use SSL certificates?
You can see this easily by looking at the address bar in your browser. If it reads: https:// on the payment page, your credit card information is securely transferred.

b. Do I pay on a pop-up screen leading directly to a known bank?
This payment method is called web form and is a more secure alternative way of making payments online since the communication goes directly to the bank.

c. Are there complaints regarding the company on forums and online?
Misbehaving merchants are often and soon written about in various forums online. Google the web site if you are unsure of its quality.

As an extra measure of protection ask your card issuing bank if they can provide a 3D secure credit card to you. A 3D secure enabled card will prompt you for a 4 digit pin number that you have chosen when making a purchase online.

4. I forgot the web site address I bought on. How do I find that out?

You can call our Customer Payment Service Center or email us directly.

5. My card was stolen and I did not make the purchase, what do I do now?

Contact our Customer Payment Service Center immediately whenever your card has stolen.

Remember to always cancel a stolen or fraudulently used credit card.