Customer Care

We know from time to time you’ll have questions, need to make updates to your business profile, or double check your billing. Our Customer Care team is here for you.

Let Our Customer Care Team Take Care Of You

Contact our Customer Care Team 866-253-2227 ext.3002 or email at merchantsupport@simpay.net

Our Customer Care is available 9:00 am to 8:00 pm (est), Monday through Friday

Contact our Technical Support Team 866-253-2227 ext.3003 or email at tech@simpay.net

Our Technical Support is available 8:00 am to 8:00 pm (est), 7 days per week

After hours and weekend support is available 8:00 pm to 12:00 AM (est), 7 days a week

Contact our PCI Support Team – 877-392-7893

Our PCI Support Team is available 9 am to 6 pm (est)

Contact our Sales Team – 866-253-2227 Option 2 or email sales@simpay.net

Our Sales Team is available 9 am to 6 pm (est)

Frequently Asked Questions

How do I apply for a merchant account?

Schedule a call with one of our Simpay Payment Experts. We’ll work with you to understand your business needs and suggest the best options. We’ll help you with the paperwork and get you all set up as quickly as possible.

Can I get other services too?

Absolutely! Our Simpay Payments Experts can answer your questions about our Essentials Payroll & Hr program, Simpay Eats online ordering, POS Solutions, and any other programs you want to know about.

How do I find my merchant ID?

Your Merchant ID (MID) is emailed to you when your account is approved. If you’re already, your monthly statements will show your MID too.

Where can I find my processing statement?

Log into your AccessOne account and view your current statements. You can request paper statements, view your recent transactions, deposits, and batches.

How do I update my account information?

If you’ve changed banks, opened another locations, relocated your business, changed ownership, or want additional services, contact Customer Care at merchantsupport@simpay.net and we’ll take care of you.

When will I see funds in my bank account?

In most cases expect to see the funds deposited into your bank account within 1-2 business days for Visa, MasterCard, American Express, and Discover transactions.

Where can I find information on my Program and Fees?

You can download your full program guide HERE.

You can get a definition of fees HERE.

You can download your Equipment terms & Conditions (if applicable) HERE.